Frequently Asked Questions & Answers

Have a question? We have an answer!

UNLOCKING YOUR DEVICE

Your phone must be network unlocked to use the UK & Europe Phone SIM Card. If your phone is not network unlocked then the SIM Card won't work at all, and you won't get a refund. "Network unlocked" means that you can use your phone with a different network SIM Card. An easy way to test if your phone is network unlocked is to insert into it a different network SIM Card and confirm that it connects to the different network.

Please contact your network provider for further details about unlocking your phone. If you have an iPhone then the official Apple website instructions explain more about how to unlock an iPhone. We're unable to unlock your phone, nor can we tell you if your phone is unlocked: it is entirely your responsibility to check and make sure that your phone is network unlocked. If your phone is not network unlocked then the SIM Card won't work at all, and you won't get a refund.

DEVICE COMPATIBILITY

Your phone must be technically compatible to use the UK & Europe Phone SIM Card. If your phone is not technically compatible then the SIM Card won't work at all, and you won't get a refund. "Technically compatible" means that it operates of the right frequencies for the UK.

All models of iPhones (including the most recent model) are technically compatible with the UK & Europe SIM Card (provided your iPhone is also network unlocked).

Most other Smartphones are also compatible provided your phone operates on either or both the following frequencies: 4G (800MHz and/or 4G 1800MHz) or 3G (2100MHz). All models of iPhone (including the most recent model iPhone) are technically compatible. Most other recent model Smartphones are also compatible. For an easy way to find if your phone is technically compatible, use the search feature at the Will My Phone Work website: select "United Kingdom" as the country, then select "3" from the carrier list. If your phone is not technically compatible then the SIM Card won't work at all, and you won't get a refund.

If you're still not sure just drop us an email at info@ukprepaidsimcard.com.au with the full details of your phone make and model.

CUSTOMER REVIEWS

Want to know what our customers say about our UK & Europe SIM Card? Just click on the "Google My Business" logo below to be taken to our Google My Business page where you can read reviews left by our customers.

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YOUR PURCHASE HELPS THE VILLAGE ENTERPRISE CHARITY

We donate 1% of our annual profits to the Village Enterprise charity. Village Enterprise empowers the ultra poor in rural Africa to lift themselves out of poverty through small sustainable businesses and savings groups. It delivers a four part program to build businesses that increase household income: entrepreneurship training, a cash grant, business mentoring and a savings group.

Since its founding in 1987, it has trained over 154,000 owners who have opened over 39,000 businesses. There is strong evidence that the Village Enterprise program leads to a significant and persistent increase in income. You can read more about Village Enterprise at https://www.thelifeyoucansave.org/where-to-donate/village-enterprise.

FREQUENTLY ASKED QUESTIONS

  • Our SIM Card comes pre-loaded with 12GB of high speed data, 40,000 minutes of calls and 40,000 texts, and lasts for 30 days from activation. Simply take out your normal Australian SIM Card and insert our SIM Card into your phone on arrival in the UK or Europe. Within minutes the SIM Card will self activate and your phone will be ready with data, calling and texting.
  • When you're in the UK you can (i) use your 12GB data for all your favourite apps such as (but not limited to) Whatsapp, Google Maps, Facebook, Instagram, Email + all your other apps, (ii) use your 40,000 minutes to call UK landlines, UK mobiles and other people using our SIM Card and (iii) use your 40,000 texts to text UK mobiles and other people using our SIM Card.
  • Here's what happens when you're in the European countries: (i) you can use your included 12GB data and (ii) you can hotspot your phone and share the data and (iii) you can call and text other people using our SIM Card from your included 40,000 minutes and 40,000 texts and (iv) you can call and text UK landlines and UK mobiles from your included 40,000 minutes and 40,000 texts and (v) you can call and text numbers in the same country you're in (for example if you're in France you can call and text French numbers) from your included 40,000 minutes and 40,000 texts and (vi) you can call and text numbers in other European countries (for example if you're in France you can call and text German numbers) from your included 40,000 minutes and 40,000 texts. For example, you're using the SIM Card in France so you can use the data for Google Maps, Facebook etc., you can call someone else who is using our SIM Card, you can text your friend in London, you can call a Paris restaurant to make a reservation and you can call ahead to your Berlin Airbnb to confirm your stay.
  • The SIM Card is posted to you from Sydney and you can choose Registered Post (5-10 business days) or you can choose Express Post if you need your SIM Card urgently. There are no pick up options and we don't sell our SIM Card in any shops.
  • Your mobile phone must be network unlocked to use the SIM Card.
  • Most mobile phones are compatible with the SIM Card including all iPhones (including iPhone XS and XR) and most other recent model Smartphones.
  • Keep reading the FAQs below for answers to more frequently asked questions.
  • To keep it simple we only sell the one (1) SIM Card that you see on our website. We don't sell any other SIM Cards - there are no unadvertised deals. For example, we don't sell a SIM Card with unlimited data, or less data etc.
  • If you think you'll use more than 12GB within 30 days then the solution is to buy two (2) or multiple SIM Cards and use them when you run out of data (you cannot add more data during the 30 days duration of your SIM Card) - but if you're staying longer than 30 days you can recharge and get another 30 days of the same plan/inclusions but this only starts when the initial 30 days ends.
  • You can activate the SIM Card in any of the included European countries. You do not have to activate it in the UK.
  • IMPORTANT! 60 day Europe use restriction! You can only use the SIM Card in Europe for a maximum period of 60 days. After 60 days, the SIM Card will stop working unless you use it in the UK (England, Scotland, Wales or Northern Ireland). That's because the SIM Card is a UK SIM Card that roams in Europe (long term use in Europe is not allowed by the network provider). Staying in Europe for longer than 60 days? The solution is to buy two (2) or multiple SIM Cards.
  • Yes - it's ok to buy the SIM Card up to six (6) months prior to when you'll activate it in the UK/Europe. For example, if you were traveling in May, it's ok to buy the SIM Card in January.
  • The 30 days of your plan starts (only) when you insert the SIM Card into your phone.
  • Almost all network unlocked phones are compatible with our SIM Card.
  • All models of iPhone are compatible (including the most recent models XS and XR).
  • Most other Smartphones are also compatible such as, but not limited to, Samsung, Huawei, Google, HTC and LG. We can't list every single make and model of phone so check that your phone uses 3G 2100MHz, or 4G/LTE Band 3 and Band 20. You can use the search feature at the Will My Phone Work website - select the BRAND then the MODEL then the SUB-MODEL then UNITED KINGDOM as the country then 3 as the carrier.
  • Yes you can hotspot your phone and share the data with your other devices (eg laptop, iPad, tablet) when you're in the UK or Europe.
  • Your UK SIM Card can be used across the UK. The UK comprises England, Scotland, Wales and Northern Ireland (but not the Republic of Ireland).  So this means when you are in England, Scotland, Wales and Northern Ireland you can use your 12GB data, 40,000 minutes of calls to UK landlines and UK mobiles (including other people using our SIM Card) and 40,000 texts to UK mobiles (including other people using our SIM Card).
  • When you're in the Republic of Ireland (ROI) please remember this is not part of the UK. Here's what happens when you're in ROI: (i) you can use your included 12GB data and (ii) you can hotspot your phone and share the data and (iii) you can call and text other people using our SIM Card from your included 40,000 minutes and 40,000 texts and (iv) you can call and text UK landlines and UK mobiles from your included 40,000 minutes and 40,000 texts and (v) you can call and text numbers in ROI from your included 40,000 minutes and 40,000 texts and (vi) you can call and text numbers in other European countries (for example you can call and text German numbers) from your included 40,000 minutes and 40,000 texts. For example, you're using the SIM Card in Dublin so you can use the data for Google Maps, Facebook etc., you can call someone else who is using our SIM Card, you can text your friend in London, you can call a Dublin restaurant to make a reservation and you can call ahead to your Berlin Airbnb to confirm your stay.
  • When you're in the Republic of Ireland (ROI) please remember this is not part of the UK. Here's what happens when you're in ROI: (i) you can use your included 12GB data and (ii) you can hotspot your phone and share the data and (iii) you can call and text other people using our SIM Card from your included 40,000 minutes and 40,000 texts and (iv) you can call and text UK landlines and UK mobiles from your included 40,000 minutes and 40,000 texts and (v) you can call and text numbers in ROI from your included 40,000 minutes and 40,000 texts and (vi) you can call and text numbers in other European countries (for example you can call and text German numbers) from your included 40,000 minutes and 40,000 texts. For example, you're using the SIM Card in Dublin so you can use the data for Google Maps, Facebook etc., you can call someone else who is using our SIM Card, you can text your friend in London, you can call a Dublin restaurant to make a reservation and you can call ahead to your Berlin Airbnb to confirm your stay.
  • Your SIM Card can be used in the following European countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Isle of Man and Channel Islands (Guernsey and Jersey), Italy, Latvia, Lithuania, Luxembourg, Liechtenstein, Malta, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland.
  • Here's what happens when you're in the European countries: (i) you can use your included 12GB data and (ii) you can hotspot your phone and share the data and (iii) you can call and text other people using our SIM Card from your included 40,000 minutes and 40,000 texts and (iv) you can call and text UK landlines and UK mobiles from your included 40,000 minutes and 40,000 texts and (v) you can call and text numbers in the same country you're in (for example if you're in France you can call and text French numbers) from your included 40,000 minutes and 40,000 texts and (vi) you can call and text numbers in other European countries (for example if you're in France you can call and text German numbers) from your included 40,000 minutes and 40,000 texts. For example, you're using the SIM Card in France so you can use the data for Google Maps, Facebook etc., you can call someone else who is using our SIM Card, you can text your friend in London, you can call a Paris restaurant to make a reservation and you can call ahead to your Berlin Airbnb to confirm your stay.
  • IMPORTANT! 60 day Europe use restriction! You can only use the UK SIM Card in Europe for a maximum period of 60 days. After 60 days, the UK SIM Card will stop working unless you use it in the UK (England, Scotland, Wales or Northern Ireland). That's because the UK SIM Card is a UK SIM Card that roams in Europe (long term use in Europe is not allowed by the network provider). Staying in Europe for longer than 60 days? The solution is to buy two (2) or multiple SIM Cards.
  • Brexit does not impact the use of our SIM Card.
  • Your SIM Card can be used in the following European countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Isle of Man and Channel Islands (Guernsey and Jersey), Italy, Latvia, Lithuania, Luxembourg, Liechtenstein, Malta, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland.
  • Here's what happens when you're in the European countries: (i) you can use your included 12GB data and (ii) you can hotspot your phone and share the data and (iii) you can call and text other people using our SIM Card from your included 40,000 minutes and 40,000 texts and (iv) you can call and text UK landlines and UK mobiles from your included 40,000 minutes and 40,000 texts and (v) you can call and text numbers in the same country you're in (for example if you're in France you can call and text French numbers) from your included 40,000 minutes and 40,000 texts and (vi) you can call and text numbers in other European countries (for example if you're in France you can call and text German numbers) from your included 40,000 minutes and 40,000 texts. For example, you're using the SIM Card in France so you can use the data for Google Maps, Facebook etc., you can call someone else who is using our SIM Card, you can text your friend in London, you can call a Paris restaurant to make a reservation and you can call ahead to your Berlin Airbnb to confirm your stay.
  • IMPORTANT! 60 day Europe use restriction! You can only use the UK SIM Card in Europe for a maximum period of 60 days. After 60 days, the UK SIM Card will stop working unless you use it in the UK (England, Scotland, Wales or Northern Ireland). That's because the UK SIM Card is a UK SIM Card that roams in Europe (long term use in Europe is not allowed by the network provider). Staying in Europe for longer than 60 days? The solution is to buy two (2) or multiple SIM Cards.
  • You can also use your SIM Card in Israel as follows: (i) calls and text to landline and mobile numbers in Israel cost £1.40/minute and 2p/text and (ii) you can use all of your 12GB data allowance and (iii) hotspot on your phone will not work and (iv) calls and texts to other people using our SIM Card come from your included 40,000 minutes and 40,000 texts and (v) calls and texts to UK landlines and UK mobiles come from your included 40,000 minutes and 40,000 texts.
  • As a general rule the SIM Card won't work when you're on a cruise ship.
  • There are hundreds of different cruise ships operating throughout Europe, by many different cruise companies. It's impossible to know for sure whether the SIM Card will work when you're on a cruise ship, so the general rule is that it will NOT work.
  • When the cruise ship is docked at shore, or is cruising very close to shore, you should expect the SIM Card to work. But when the cruise ship is cruising away from the coast or land, the SIM Card will NOT work.
  • Yes you can hotspot your phone and share the data with your other devices (eg laptop, iPad, tablet).
  • Calling and texting to Australian landline and mobile numbers is not included and costs extra: you can add extra credit on you UK SIM Card by purchasing a recharge voucher on our website. You can buy the voucher with your Australian credit card or with Paypal (wait until you receive your SIM Card then buy the voucher).
  • Australian mobile roaming in the UK or Europe? It still costs extra to call or text an Australian mobile number that's roaming in the UK or Europe. It's still an Australian number even though it's currently being used in the UK or Europe.
  • When you're in the UK and you call or text an Australian number this is what it costs: £0.03/minute (3p/minute) to call, £0.252 (25.2p) to text and £0.40 (40p) to MMS picture message.
  • When you're in the included 34 European countries and you call or text an number this is what it costs: £1.40/minute to call, £0.016 (1.6p) to text and £0.40 (40p) to MMS picture message.
  • Use free apps like Viber and WhatApp: any of our customers choose to use free apps like Viber and WhatsApp to call or text back to home (these apps will use your 12GB data).
  • Calls and text to landline and mobile numbers when you're in the 34 European countries comes from your included 40,000 minutes and 40,000 texts. For example, if you were in Paris, and called your local Paris hotel, the call minutes would come from your included 40,000 minutes.
  • If you use up all of the included 40,000 minutes and/or 40,000 texts, then it costs £0.03/min (3p/min) to call a UK landline or UK mobile, and £0.02 (2p) to text a UK mobile and you'll need to add extra credit.
  • To add extra credit to your UK Phone Sim, wait until you receive it from us, then purchase a recharge voucher on our website with your Australian credit card. Full details will come with your sim card about how to do this but you can also read more about how to add extra credit on your UK SIM Card.
  • The UK Phone SIM Card is posted to you from Sydney and comes with a local UK mobile number that you'll know before you leave Australia.
  • You cannot add more data if you use the included 12GB within 30 days. If you think you'll use more than 12GB within 30 days then just buy two (2) or multiple SIM Cards to use when your data runs out.
  • The UK Phone SIM Card self-activates in your phone within minutes of arrival in the UK or Europe and you don't need access to a computer to activate it.
  • Full instructions come with the sim card about how to activate it and use it.
  • Using our SIM Card doesn't change your apps, contacts, emails or any other settings on your phone because they are all stored on your phone, and not on your SIM Card.
  • We use the Three UK mobile network - which covers 98% of the UK population: to check coverage in a specific area, enter the address into the Three UK Coverage Checker. When in Europe, the UK SIM card will roam onto different local networks.
  • Yes - if you're staying longer than 30 days just recharge on our website with £20 and get another 30 days of 12GB data, 40,000 minutes and 40,000 texts. You keep the same SIM Card and same mobile number. You can use your Australian credit card to recharge. You can keep recharging again every 30 days if you're staying even longer (you can keep recharging forever if you want). Unused data, minutes and texts do not rollover.
  • No. We do not currently support eSIM. Our SIM Card is a physical SIM Card that we send to you and which you insert into your phone.
  • If you buy our UK Phone SIM Card (for your phone), your prepaid plan lasts for 30 days. If you’re staying longer, just recharge on our website for another 30 days. You can re-use the UK Phone SIM Card again within 6 months of its last recharge (the initial activation of the SIM Card is the first recharge). After 6 months without a recharge the SIM Card is permanently and forever cancelled, cannot be re-used and the UK mobile number cannot be retrieved for further use.
  • If you buy our UK Data SIM Card (for your iPad, Tablet or Mobile Hotspot), your prepaid plan lasts for 90 days. If you’re staying longer or run out of data, just recharge on our website to get more data. You can re-use the UK Data SIM Card again within 6 months of its last recharge (the initial activation of the SIM Card is the first recharge). After 6 months without a recharge the SIM Card is permanently and forever cancelled and cannot be re-used.
  • Your SIM card is posted from Sydney on the next business day after you order (we don't post on the same day). We use Australia Post.
  • You can choose Regular Post with tracking (for $2.85) or Express Post with tracking (for $6.00). If you urgently need a SIM card please choose Express Post.
  • Regular Post with tracking takes 5-10 business days (after we post it) to be delivered (signature is not required).
  • Express Post takes 1 business day (after we post it) only if you're in the Australia Post Express Post Network (which includes the metropolitan areas of most major cities). To find out if you're in the Express Post network, please visit the Australia Post website and check if your post code is in the "Express Post delivery postcodes" list. If you're in Perth please note that the only post codes included are 6000-6005 and 6800-6899.
  • You can re-use your SIM Card within six (6) months of the last recharge. For most customers the "last recharge" will be the date you initially activated the SIM Card in your phone.
  • After six months without a recharge your SIM Card is considered inactive by the Three UK and it is permanently and forever cancelled, cannot be re-used or recharged and the mobile number cannot be retrieved for future use. To confirm, this means that if it has been more than six months since you last recharged your SIM Card cannot be re-used.
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